Currently @NYU Langone Health

Designing

Beautiful

Interactions

I'm a Brooklyn-based product designer who's spent five years making healthcare less overwhelming… turning dense clinical and insurance complexity into care patients and providers can trust.

Member IA Redesign

Member IA Redesign

A portal redesign that improved navigation clarity by 26% and member satisfaction by 16%

Mass General Brigham Health Plan
IAUX ResearchHealth
Care Beyond Coverage

Care Beyond Coverage

A self-service portal that cut 400+ support calls by 45%

Mass General Brigham Health Plan
Mobile/WebHealth
Personalized COPD Care

Personalized COPD Care

A care app that gave COPD patients the tools to manage their recovery from home

Vigor Medical System
Mobile/WebHealth
Dandi

Dandi

Most Impact Award Winner for Figma's 2026 Hackathon

FigBuild 2026
ConceptualHealth

Press & Recognition

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Best in Learning Finalist | Games for Change

June 11, 2026

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2026 Figma Design-a-Thon Award

April 16, 2026

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MoMA's First Hackathon Event

April 16, 2026

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Artiact Case File #5

February 10, 2026

NYU Logo

NYU Prototyping Fund

December 16, 2025

  • "Her passion for accessibility and inclusive design didn’t just shape her work—it inspired the entire team. The impact of her presence is still felt in how we approach UX today.”

    John Rines Munro

    UX Lead, Mass General Brigham Health Plan

  • “Jackie helped move us from the middle of the pack into a top-2 digital experience in our market and positioned us as one of the leading healthcare digital strategies in the country, according to Becker’s Healthcare in 2024.”

    Nick Dougherty

    VP of Digital, Mass General Brigham Health Plan

  • “As a design lead at Vigor, Jackie works exceptionally well across our key functions and ensures that requirements are accurately captured, and in turn, reflected in surprisingly creative ways.”

    Runbin Dong

    CPO of Vigor Medical Systems